July 26, 2014

NOVEL Help Desk

Is your library registered with NOVEL?

Contact the NOVEL Help Desk to register!
http://novelnewyork.org/helpdesk.php

Call the Help Desk: Monday – Friday
9:00 am to 4:00 pm Toll-free (877) 277-0250         

NOVEL staff answer questions regarding access, searching techniques, and troubleshooting.

In order to better serve NOVELNY customers,  the NOVELNY vendors (EBSCO, Gale, and Scholastic) now support libraries  by directly answering questions related to their products.

The following types of questions can be answered by the NOVELNY Help Desk:

  • Registration
  • General how-to´s
  • Questions about the NOVELny program and databases

The following types of questions should be directed to the individual vendors:

  • Updates in contact information (contact person, e-mail address, phone number, etc.)
  • IP updates
  • Requests for URLs, usernames and passwords
  • Statistics
  • Remote access

If you are already registered but need the web addresses for the databases, contact each NOVEL vendor:

EBSCOeptech@ebscohost.com or 1-800-758-5995
Galeaccess.gale.com/noveltech/ (to submit questions online) or gale.technicalsupport@cengage.com or 1-800-877-4253 (press 4)
Scholastic (Grolier)scholasticcustomersupport@scholastic.com or 1-888-326-6546 option 4