Is your library registered with NOVEL?
Contact the NOVEL Help Desk to register!
Call the Help Desk: Monday – Friday
9:00 am to 4:00 pm Toll-free (877) 277-0250
NOVEL staff answer questions regarding access, searching techniques, and troubleshooting.
In order to better serve NOVELNY customers, the NOVELNY vendors (EBSCO, Gale, and Scholastic) now support libraries by directly answering questions related to their products.
The following types of questions can be answered by the NOVELNY Help Desk:
- General how-to´s
- Questions about the NOVELny program and databases
The following types of questions should be directed to the individual vendors:
- Updates in contact information (contact person, e-mail address, phone number, etc.)
- IP updates
- Requests for URLs, usernames and passwords
- Remote access
If you are already registered but need the web addresses for the databases, contact each NOVEL vendor:
EBSCO: email@example.com or 1-800-758-5995
Gale: access.gale.com/noveltech/ (to submit questions online) or firstname.lastname@example.org or 1-800-877-4253 (press 4)
Scholastic (Grolier): email@example.com or 1-888-326-6546 option 4